Core92 Enterprise Network Maintenance & Third-Party Support Terms
Core92 Enterprise Network Maintenance Services
Core92 provides enterprise network maintenance and third-party support services for eligible networking equipment. Support services are designed to help customers extend the useful life of their infrastructure while maintaining operational reliability and minimizing downtime.
Covered Equipment
Support may be available for eligible equipment from manufacturers including:
- Cisco
- Arista
- Juniper
- HPE Aruba
- Dell Networking
- Fortinet
- Palo Alto Networks
- Extreme Networks
- Other enterprise networking vendors upon approval
Coverage eligibility is determined by equipment configuration, age, software requirements, and service location.
Support Services
Depending on the support agreement purchased, Core92 may provide:
- Hardware replacement coordination
- Advanced replacement options
- Technical troubleshooting assistance
- Configuration guidance
- Firmware guidance when entitled by manufacturer licensing or support agreements
- Network hardware diagnostics
- Escalation assistance with manufacturers and vendors
- Asset inventory review and lifecycle planning
Third-Party Maintenance
For equipment no longer covered by manufacturer support, Core92 may offer third-party maintenance services through approved service providers.
Third-party maintenance services may include:
- Replacement hardware
- Technical support
- Advance hardware replacement
- Depot repair services
- End-of-Life (EOL) equipment support
- End-of-Support (EOS) equipment support
Service availability is subject to equipment qualification and geographic coverage.
Service Levels
Maintenance agreements may include service levels such as:
- Next Business Day (NBD)
- 8x5 Technical Support
- 24x7 Technical Support
- 4-Hour Parts Replacement
- Custom Service Level Agreements (SLAs)
Specific coverage details will be defined within the applicable maintenance proposal or support agreement.
Exclusions
Maintenance agreements do not include:
- Manufacturer software licenses
- Subscription renewals
- Professional services unless specifically stated
- Network redesign services
- Customer-caused damage
- Environmental damage
- Power-related failures
- Unauthorized modifications
Warranty and Replacement Parts
Replacement equipment provided under maintenance agreements may consist of:
- Manufacturer-authorized replacement units
- Equivalent replacement hardware
- Certified tested replacement equipment
All replacement decisions are subject to inventory availability and service contract terms.
Limitation of Liability
Core92's liability under any maintenance agreement shall not exceed the fees paid by the customer for the applicable service contract.
Core92 shall not be liable for indirect, incidental, special, consequential, or business interruption damages resulting from equipment failures or service interruptions.
Customer Responsibilities
Customers are responsible for:
- Maintaining current backups of configurations and data
- Providing reasonable access for troubleshooting
- Maintaining applicable software licensing
- Promptly reporting failures and service incidents
- Following manufacturer and industry best practices